Have a question about shopping, financing, or servicing a Hyundai? Find quick answers below from the team at Gates Hyundai in Richmond, KY. If you don't see your question, contact us and we'll help.

About Gates Hyundai

Where is Gates Hyundai located?

We're at 6000 Atwood Dr in Richmond, KY 40475, serving Richmond, Lexington, and the surrounding areas. Get hours and directions.

What are your sales hours?

Our sales department is open Monday through Saturday from 9:00 AM to 7:00 PM and closed on Sunday. Call our sales team at 859-695-3253.

Is Gates Hyundai a family-owned dealership?

Yes. Gates Hyundai is part of the Gates Auto Family, a family owned and operated business that began in 1915 and is now in its 4th generation of family ownership.

Is Gates Hyundai involved in the community?

Yes. The Gates Auto Family hosts the Secret Families Christmas Charity in Madison County, which provides Christmas trees, presents, and dinner for local families in need. Families are sponsored through local school systems, and anyone can help by donating or volunteering. Learn more on the Secret Families of Madison County page.

Has Gates Hyundai's leadership been recognized?

Yes. Our dealer principal, Steve Gates, was selected as a 2021 TIME Dealer of the Year nominee, one of only 41 dealers chosen from more than 16,000 nationwide.

Is Gates Hyundai hiring?

Check our careers page for current openings at our Richmond dealership. You can also apply in person for sales or service positions anytime.

Shopping New & Used

What vehicles can I shop at Gates Hyundai?

You can shop new Hyundais, used vehicles from multiple makes, and Hyundai Certified vehicles. The chart below shows where to start for each.

Do you sell Hyundai Certified Pre-Owned vehicles?

Yes. Our Certified Pre-Owned Hyundai models undergo rigorous inspections for added peace of mind. Browse our Certified Pre-Owned inventory, or see the CPO overview and Hyundai Certified Used Vehicles pages for program details.

Do you sell demonstrator vehicles?

Yes. Our Demonstrators page shows the demonstrator vehicles currently available.

Do you have used cars under $15,000?

Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles and vehicles with over 35 MPG.

What types of used vehicles do you sell?

We have a variety of used vehicles to choose from. Shop used Hyundais, trucks, SUVs, and cars.

Can I schedule a test drive online?

Yes. You can request a test drive with our online test drive form, or call our sales team at 859-695-3253.

Hyundai Warranty

What is Hyundai's warranty?

Every new Hyundai comes with America's Best Warranty, including a 10-year/100,000-mile Powertrain Limited Warranty for the original owner, a 5-year/60,000-mile New Vehicle Limited Warranty, a 10-year/100,000-mile Hybrid and EV Battery Warranty, a 7-year/unlimited-mile Anti-Perforation Warranty, and 5 years/unlimited miles of 24-Hour Roadside Assistance. Coverage starts on the date the vehicle is first delivered or put into service, whichever comes first. See our Hyundai warranty page for full details, or call our service department at 859-715-1657 with questions.

Coverage starts on the date the vehicle is first delivered or put into service, whichever comes first. All warranties are limited; see the Hyundai warranty page or call our service department at 859-715-1657 for details.

Does the Hyundai warranty transfer if I buy a used Hyundai?

Partly. The 10-year/100,000-mile powertrain warranty covers the original owner only, and later owners get powertrain coverage for 5 years/60,000 miles from the original in-service date. The hybrid and EV battery warranty transfers in full to later owners for 10 years/100,000 miles. If you want more coverage on a used Hyundai, ask about our Hyundai Certified Pre-Owned vehicles.

Does the warranty cover the battery in a Hyundai hybrid or EV?

Yes. The battery and hybrid system components in Hyundai hybrids, plug-in hybrids, and EVs, including the electric traction motor, are covered for 10 years/100,000 miles for original and later owners. See our Hyundai warranty page for full details.

Financing & Trade-Ins

What financing, trade-in, and savings programs does Gates Hyundai offer?

We offer an online credit application, a 10 Second Trade Value tool, Shop By Payment, a Buy From Home option, service financing, and several savings programs. The chart below links to each one.

Final financing terms, program eligibility, and trade values are confirmed by our team. Call Sales at 859-695-3253 with questions.

Can I apply for financing online?

Yes. Fill out our online credit application before you visit, and our finance team will help you with the next steps.

Do you offer Hyundai loans and leases?

Yes. Whether you're looking for a loan or a lease, our finance team works with multiple lenders to provide competitive Hyundai financing options.

How do I find out what my trade-in is worth?

Use our 10 Second Trade Value tool, found on our homepage and on every vehicle listing page, to see what your current vehicle is worth before you visit. Then put that value toward your next vehicle.

Do you charge a documentation fee?

Yes. We charge a $699 documentation fee on vehicle purchases, and it's already included in our advertised Gates Price, so the price you see online is the price before tax, title, and registration. The fee covers the work of completing your sale: preparing and processing your title and registration with the state, handling your contract and finance paperwork, meeting federal and state record-keeping requirements, and securely storing your documents. It's charged by the dealership, not by the state.

Do you offer military, college grad, or first responder programs?

Yes. See our Military Program, College Grad Rebate, First Responders Program, and Mobility Program pages for current details.

Service & Parts

What service, parts, and owner resources does Gates Hyundai offer?

Our service department, parts department, and Hyundai owner resources cover everything from scheduled maintenance to genuine parts. The chart below compares each one.

Service: 859-715-1657 | Parts: 859-535-9326. Service and parts are closed Saturday and Sunday.

Is Gates Hyundai's service department open on Saturdays?

No. Our service department is open Monday through Friday from 7:30 AM to 6:00 PM, and our parts department is open Monday through Friday from 8:00 AM to 5:30 PM. Both are closed Saturday and Sunday, while our sales department is open Saturday from 9:00 AM to 7:00 PM.

Does Gates Hyundai offer complimentary maintenance?

Hyundai's complimentary maintenance program covered new 2020-2025 model year Hyundais. Newer model years are not included. Call our service department at 859-715-1657 to check whether your vehicle qualifies.

What amenities does your service waiting area offer?

Our waiting area has comfortable seating, free Wi-Fi, abundant coffee, and plenty of snacks. Our restrooms are always clean and sanitary.

Who works on my Hyundai?

Our factory-trained, certified technicians maintain your Hyundai to factory standards, using genuine OEM Hyundai parts and state-of-the-art diagnostic equipment. For more answers, see our Service FAQs page.

Can I pay for service over time?

Yes. Learn about Service Now, Pay-Over-Time before your visit.

How do I check for Hyundai safety recalls?

Visit our Hyundai warranty page to view recall information, then schedule service if your Hyundai needs recall work.

Electric Vehicles & Hybrids

What types of electrified Hyundais are available?

Hyundai offers electric vehicles, plug-in hybrids, and hybrids. Browse our Hyundai EVs or visit our EV Hub to compare your options.

Do Hyundai hybrids need to be plugged in?

No. A Hyundai hybrid's battery is recharged only by its regenerative brakes, so there's no need to plug in. Hybrids use their gas engine and electric motor separately or together, depending on speed.

How does a Hyundai plug-in hybrid work?

A Hyundai plug-in hybrid has a battery-powered motor and a gas engine, with a bigger battery than a hybrid, so you can drive in all-electric mode. You recharge the battery from an electrical outlet, and regenerative braking helps extend driving range.

How do I charge a Hyundai EV at home?

Level 1 home charging plugs into a standard 120V outlet using the portable charging cable that comes with select Hyundai models. For faster charging, Hyundai Home offers a 240-volt Level 2 charger. Learn more on our EV charging page.

Do electric vehicles need oil changes?

No. Electric vehicles have no transmission and need zero oil changes, and their simpler powertrains have fewer moving parts. See our EV Hub for more.

Why Buy From Gates Hyundai?

When you buy from Gates Hyundai, you can feel good about supporting a family business. As part of the Gates Auto Family, now in its 4th generation of family ownership, it's never been about gimmicks. We earn your business with referrals and satisfied customers, a finance team that works with multiple lenders, and factory-trained technicians who use genuine Hyundai parts. Our dealer principal, Steve Gates, was a 2021 TIME Dealer of the Year nominee, and our family gives back through the Secret Families Christmas Charity in Madison County.